What is an indirect cost of downtime that is difficult to quantify?

ALegal fees

BLost revenues

CIdle employees

DDamaged brand perception

Answer : D

During a power outage, a retail store is likely to exhibit which cost of

downtime profile?

ACost of downtime per hour remains the same.

BCost of downtime per hour increases with time.

CCost of downtime per hour decreases with time.

DCost of downtime per hour is exponential with time.

Answer : A

Why is the claim that "product X is 99.99% reliable" inaccurate?

ANo tier level has been stated.

B99.99% is theoretically impossible.

CA timeframe has not been provided.

DReliability cannot be quantified to four significant digits.

Answer : C

Which three timeframes are included in MTTR? (Choose three.)

AThe time to repair the system

BThe time to diagnose a failure

CThe time to assess the financial impact

DThe time to write the failure resolution report

EThe time to get the service technician onsite

Answer : A, B, E

Which access method is used for channeling high traffic through a security

checkpoint?

ACoded lock

BOrdinary key

CFingerprint reader

DContactless smart card

Answer : D

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