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Why is external benchmarking against similar supply chains recommended in the development of a balanced scorecard?
Answer : A
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, external benchmarking against similar supply chains is recommended in the development of a balanced scorecard because it helps the company to understand how it is strategically aligning its supply chain performance and how its performance compares to the best-in-class or industry standards1. External benchmarking can also help the company to identify the gaps and opportunities for improvement in its supply chain processes, practices, and capabilities1. A balanced scorecard is a performance measurement tool that assesses an organization and its supply chain from four different perspectives: customer, internal process, learning and growth, and financial1. By using external benchmarking, the company can set realistic and relevant targets and goals for each perspective, and monitor and evaluate its progress and performance1.
1: https://www.ascm.org/ctsc-ecm/
Which of the following non-technological factors is most critical to executing a digital supply chain transformation?
Answer : B
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, human capital and talent is one of the most critical non-technological factors to execute a digital supply chain transformation1. Human capital and talent refers to the skills, knowledge, abilities, and attitudes of the people who work in the supply chain, as well as the processes and practices to attract, develop, and retain them1. A successful digital supply chain transformation requires a workforce that is capable of using and adapting to digital technologies, such as cloud computing, artificial intelligence, big data, and robotics1. It also requires a culture that fosters innovation, collaboration, and continuous learning1. Therefore, human capital and talent is essential for enabling and sustaining a digital supply chain transformation1.
1: https://www.ascm.org/ctsc-ecm/
After setting improvement priorities on the basis of strategic objectives, what is the next step when approaching supply chain transformation challenges?
Answer : C
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, the next step after setting improvement priorities on the basis of strategic objectives is to design the transformation road map1. The transformation road map is a document that outlines the vision, goals, scope, timeline, milestones, deliverables, resources, risks, and dependencies of the supply chain transformation project1. It also defines the roles and responsibilities of the project team and the stakeholders, and the communication and governance mechanisms1. The transformation road map helps to guide the execution of the project, monitor the progress and performance, and ensure alignment and collaboration among the project participants1.
1: https://www.ascm.org/ctsc-ecm/
What is the perfect order fulfillment for a total of 200 orders, provided that 94 orders are delivered on time, 100 orders are delivered in full, 76 orders are delivered on time and in full, 34 orders are
damaged, and 48 orders are delivered on time and complete meeting 3-way match criteria?
Answer : A
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, perfect order fulfillment is a key performance indicator (KPI) that measures the percentage of orders that meet all the criteria for a perfect order, such as delivery time, quantity, quality, documentation, and invoice1. To calculate the perfect order fulfillment, we need to multiply the percentage of orders that meet each criterion, and then divide by 1001. In this case, the percentage of orders that meet each criterion are:
Delivery time: 94/200 = 47%
Quantity: 100/200 = 50%
Quality: (200-34)/200 = 83%
Documentation and invoice: 48/200 = 24%
Therefore, the perfect order fulfillment is:
47% x 50% x 83% x 24% / 100 = 4.7% x 24% = 1.13%
To express this as a percentage, we need to multiply by 100, so the final answer is:
1.13% x 100 = 113%
Therefore, the perfect order fulfillment for a total of 200 orders is 113%.
1: https://www.ascm.org/ctsc-ecm/
One of the most important steps that leadership can take in developing talent for a digital supply chain transformation process is to:
Answer : D
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, one of the most important steps that leadership can take in developing talent for a digital supply chain transformation process is to invest in building data-centric supply chain communities with relevant skills1. Data-centric supply chain communities are groups of people who share a common interest and passion for using data and analytics to improve supply chain performance1. They can foster a culture of learning, innovation, and collaboration among supply chain professionals, and help them acquire and apply the necessary digital skills, such as data science, data engineering, data visualization, and data storytelling1. By investing in building data-centric supply chain communities, leadership can create a talent pipeline for the digital supply chain transformation, and empower the employees to leverage data and technology to achieve the strategic objectives1.
1: https://www.ascm.org/ctsc-ecm/
