Question 1

To customize a job for an employee, an employment support professional should identify all the following EXCEPT:

Ajob duties not essential to the employer's needs

Bjob duties that remove employees from their areas of expertise, and combine the tasks into one position to save employer money

Ctasks that are not being done or done often enough, and negotiate a job description

Dtasks for which the employer is paying overtime that could be combined into a position to save the company money

Answer : B

Question 2

You are explaining the assessment process at your workplace to a new job coach. Which of the following statements MOST accurately reflects best practice in assisting a person to find a job of choice?

AThe job-seeker's formal records should be read first, since they will include a great deal of relevant information that you must know prior to meeting the individual.

BOur agency begins the job development process simultaneously with individualized assessment.

COur agency has a very good picture assessment for determining job preferences using these flash cards and asking your job-seekers to point to the jobs they might like.

DOur agency uses a 'discovery' process that includes situational assessments based on the individual's identified interests.

Answer : D

Question 3

Matt is a 32-year-old-male who experienced a traumatic brain injury while serving in the military. His employment support professional from the Veterans' Administration (VA) is assisting him in a self-employment venture. Of the following, who is the LEAST important team member to support his business venture?

ASmall business development consultant to assist with a business and marketing plan

BEmployment support professional to help coordinate resources and supports

CRepresentative of the individual's medical team

DFamily member or friend to assist with networking, bookkeeping, and transportation

Answer : C

Question 4

Which of the following is a funding source for employment support services?

AWork Opportunity Tax Credit (WOTC)

BEarned Income Tax Credit (EITC)

CTicket to Work (OTW)

DAmerican with Disabilities Act (ADA)

Answer : C

Question 5

You are providing follow-along services for a 19-year-old female who is working at a hotel cleaning rooms. She is Hispanic, English is her second language, and she has autism. Although she has been doing this job for several months, the manager indicates that she is having difficulty displaying toiletries. These products appear identical except for their names. The manager reports that many guests have complained about their room missing specific toiletry items. What FIRST step should you take in helping this worker improve her job performance?

AAsk a bilingual Hispanic co-worker what cues she uses to distinguish the toiletries.

BAsk the manager for an accommodation by substituting another job duty for the one that she is having difficulty completing.

CAsk the manager if the worker can be paired with a co-worker to be her natural support for completing her daily job duties.

DTalk with the individual to determine if the job is a good match and if she needs to look for another job.

Answer : A

Free APSE Certified Employment Support Professional (CESP) Practice Questions

APSE CESP Sample Exam Questions

Question 1

Question 2

Question 3

Question 4

Question 5