Question 1

In order to effectively, must understand which of the following aspects of their audience?

AThe audience's culture may be difference from their own.

BThe audience's culture is separate and subordinate to the corporate culture

CThe audience is responsible for being engaged in the communication exchange.

DAn audience of workers will receive the information more willingly than an audience of managers.

Answer : A

Question 2

To identify product attributes that are important to customers, an organization should use which of the following techniques?

AAnalyze product performance using statistical tools

Bgather information using field market research

CConduct simulations using returned products

DSurvey internal customers who understand the customers and the product

Answer : B

Question 3

A CEO has announced a new vision in automation, integration, and technology. The CEO 1 how these el play an important role in the global business process simplification. In response to this vision, the CEO announces a more advanced new information system that will replace the old system. How would a Corporate IT Director manage the organization's performance and risks based on this new mandatory information system?

AFrom a risk management perspective, design a plan B in case the new system does not work to keep the business performing

BEnsure integration, vertical, and horizontal alignment are in the strategic planning, and perform a risk management assessment on the new information system

CCreate a project timeline to train all the teams across your region to guarantee the appropriate transition to the new information system

DMake sure you have all the resources available to e data information P I misuse, risk assessment, and firewalls

Answer : B

Question 4

Which of the following sets of elements represents the four levels of training evaluation?

APre-training, end-of-training, post-training, on-the-job

BPre-hire, 6-months, 12 months, 30 months

CReaction, learning, behavior, results

DCognition, comprehension, competency, communication

Answer : C

Question 5

The purpose of product qualification is to

Averify that all product design requirements have been met

Bformulate specifications for manufacturing and develop related documentation

Censure that a product is released only after all documentation is in place

Dverify through a pilot production run that scale-up is feasible