Question 1

An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

AThe only way to add a skillset is through the Configuration Component.

BIt can be added through the Application Variable folder in the Orchestration Designer tool.

CIt can be added through the Applications folder in the Orchestration Designer tool.

DIt can be added through the Application Manager Data folder In the Orchestration Designer tool.

Answer : C

Question 2

Which statement regarding scripts is true?

AA primary script is the only place that call variables can be assigned.

BA secondary script is the only place treatments can be applied to the call.

CA primary script is referenced directly from the Master script, otherwise it is a secondary script.

DOnly a single secondary script allowed per application.

Answer : C

Question 3

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

AAssign the '#' as a call variable.

BUse the Terminating Character (termchar) configuration entry to set the value.

CThe terminating character is always '#'.

DAdd an extra number to the Number of Digits value.

Answer : C

Question 4

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated

2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement

3. If the call is not queued and the skillset is in service. It must be re-queued.

What is the proper script syntax to accomplish this requirement?

ASection wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop

BSection wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop

CSection wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop

DSection wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop

Answer : B

Question 5

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

Given the following section of script:

IF DNIS = SOOO THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSF

QUEUE TO SKILLSET general_lnfo

WAIT 2

END IF

QUEUE TO SKILLSET backup_sklllset WAIT 2

Which statement describes what will happen to a caller encountering this section of script?

ACallers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.

BCallers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.

CCallers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.

DCallers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backupskillset.

Answer : D

Free Practice Questions for Avaya 3312 Exam

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