Question 1

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

ATask Flow Executor (TFE)

BTelephony Services Manager (TSM)

CSIP Gateway Manager (SGM)

DTelephony Services Manager (TSM)

Answer : D

Question 2

Media Servers are needed in a SIP-enabled AACC

Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

APhysical Mid-Range Server

BPhysical Entry-Level Server

CVMware Mid-Range Server

DVMware High-End Server

Answer : A

Question 3

AACC has an inbuilt Outbound Management.

Which resource controls the Preview Dialing method?

AManager

BAdministrator

CSupervisor

DAgent

Answer : C

Question 4

Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.

Which statement about AACC Voice Contact is true?

AIt Is anchored In the Media Processing Platform.

BIt Is anchored In the G450.

CIt Is anchored In the Media Server.

DIt Is anchored in the Session Manager.