Question 1

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

AInbound Mail License Server

BInbound Mail Server

CInbound Mail Manager Server

DInbound Mail Application Server

Answer : B

Question 2

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

ATreatments given to the customer while waiting for the agent to end the chat session

BTreatments given to the customer while waiting for the agent to join the chat session

CTreatments given to the customer while waiting for the agent to reply in an existing chat session

DTreatments given to the agent while waiting for the customer to join the chat session

Answer : B

Question 3

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

ADatabase Maintenance utility

BRefClient

CHigh Availability

DData export utility

Answer : A

Question 4

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

AConfiguration

BAccess and Partition Management

CContact Center Management

DMultimedia

Answer : A

Question 5

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

AContact Center Database Maintenance Utility

BControl Utility

CCCMM Data Management

DSystem Control and Monitor Utility

Answer : C

Free Avaya Aura Contact Center Implementation Exam Questions for Avaya Aura Contact Center Implementation Exam as PDF & Practice Test Software

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