Question 1

Which Orchestration Designer intrinsic is used for Multimedia contacts?

ACONTACT TYPE

BQUIT

CLOG

DWAIT

Answer : A

Question 2

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

AError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

BError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

CError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

Dhttps://support.avaya.com web site

Answer : D

Question 3

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

AAgent Desktop Configuration, Default Closed Reasons

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, Resources

DAgent Desktop Configuration, User Settings

Answer : D

Question 4

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

AGIVE IVR

BQUEUE TO SKILLSET

CGIVE RAN

DGIVE MUSIC

Answer : A

Question 5

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Athe Outbound Campaign Management Tool

Bthe CCMA

Cthe Multimedia Contact Manager

Dthe E-mail Manager

Answer : A

Free Practice Questions for Avaya 6211 Exam

Question 1

Question 2

Question 3

Question 4

Question 5