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You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.
Which command do you use to do this?
Answer : A
A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
Answer : A
A customer wants to configure their call center for emergencies.
Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?
Answer : A
Which vector object can replace the Time of Day (TOD) global Vector variable?
Answer : C
Which two Vector Variable types are strictly global in scope? (Choose two.)
Answer : A, C
Programming Call Vectors in Avaya Aura Call Center 6.0 Page 103
