Question 1

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

AReserve Agents

BWeighted Advance Time

CDynamic Queue Position

DGreatest Need

Answer : A

Question 2

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

AIt enables routing of calls to the agent that is most idle.

BIt dynamically matches a customer to an optimal agent.

CIt provides conditional routing of calls to agent queues.

DIt allows for dynamic reporting of call center activities in custom methods.

EIt uses advanced algorithms to efficiently route calls to agents.

Answer : B, E

Reference Avaya Aura Call Center Feature Reference 6.0 page 78

Question 3

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

Athe title bar of the output window shows the date and time

Bthe title bar of the output window shows the process name, the host name, and the process ID

Cthe system displays outputs with the newest at the bottom of the display

Dthe system displays outputs at the top of the display

Ethe window shows the last 1000 lines of the log file

Answer : B, C

Question 4

A customer reports that they received the message 'Tserver Link Up'.

What should you advise them to do?

AConnect the Tserver to establish the link between the Tserver and the Communication Manager

BCheck that the Tserver details are correct and AES Server is running

CCheck the License Director configuration and ensure that the service is running

DNothing. This is just a message indicating the specified link is established

Answer : B

Question 5

A customer wants to use the TTrace application on their desktop to monitor remote servers.

Is this possible?

AYes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop

BYes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

CNo, the customer must use the TTrace application from another server

DNo, the customer must use the TTrace application on the server where it is running