Question 1

Which of the following statements is true?

AShadowing is an effective way of preparing test scripts for user acceptance.

BRich pictures and mind maps are used to document the requirements for the IT system.

CInterviews are effective in building a consensus view and securing agreement from a diverse group.

DEthnographic Studies are concerned with the long term observation of the business environment.

Answer : D

Question 2

The following is a list of statements concerning investigation techniques.

a. Questionnaires are an effective way of developing rapport with the business users.

b. Workshops are an effective way of obtaining user buy-in and acceptance.

c. Protocol analysis involves following a user for a period to find out what they do.

d. Scenarios can be used as an effective basis for the development of prototypes.

Which of the following is correct?

AStatements a and c are incorrect, statements b and d are correct.

BStatements a and d are incorrect, statements b and c are correct

CStatements b and c are incorrect, statements a and d are correct.

DStatements c and d are incorrect, statements a and b are correct.

Answer : A

Question 3

A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues. What would this be classified as in a cost-benefit analysis?

AAn intangible cost.

BA tangible benefit.

CAn intangible benefit.

DA tangible cost.

Answer : C

Question 4

Which of the following BEST describes the cause of a bottleneck in a business process?

AA step where one actor passes the process to another actor.

BA mismatch between the capacities of related process steps.

CAn unnecessary step or steps in a sequence of process steps.

DA number of related steps that are carried out by different actors.

Answer : B

Question 5

Which of the following diagrams explicitly shows the sequence of tasks?

AA swim-lane diagram.

BA use case diagram.

CA business activity model.

DA class model.