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Which of the following departments within an organisation form part of the Value Chain?
Select THREE.
Answer : A, B, C
According to Michael Porter's Value Chain, primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service. Procurement and HR are support activities.
Short cited term: ''primary activities -- logistics, operations, marketing and sales'' (L5M7 Study Guide, p. 76).
In a typical Supply Chain Quality Framework (SCQF), which of the following characteristics is likely to feature?
Select THREE.
Answer : A, B, C
The SCQF integrates factors that promote long-term excellence across the chain: leadership, stakeholder commitment, sustainability, information management, and continuous improvement. These underpin effective quality and performance.
Short cited term: ''key features include sustainability, information and continuous improvement.'' (L5M7 Study Guide, p. 34)
Which of the following is NOT an objective of Total Quality Management (TQM)?
Answer : D
TQM objectives focus on customer satisfaction, zero defects, and employee engagement, not financial planning.
Short cited extract: ''TQM aims: customer focus, zero defects, continuous improvement -- not financial planning.'' (L5M7 Study Guide, p. 112)
Which of the following could be considered added value within a supply chain? Select THREE.
Answer : C, D, E
The guide lists quality, innovation, and time-to-market among ways supply chains create added value (others include price/cost reduction and risk reduction). Short extract: ''added value may be created through quality, innovation and time-to-market.'' (L5M7 Study Guide, p.27)
A hierarchically orientated organisation would have which of the following characteristics?
Answer : B
A hierarchical culture values stability, control, and formal structure, with defined authority levels.
Short cited extract: ''Hierarchy culture -- stability, rules, and control mechanisms.'' (L5M7 Study Guide, p. 60)
