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An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.
Which two possible negative effects could this have? (Choose two.)
Note: You will receive partial credit for each correct selection.
Answer : A, C
A manually assigned IP can conflict with the DHCP pool, causing another device that the DHCP server assigns the same address to lose connectivity.
If the static IP is outside the correct subnet or doesn't match the network's gateway/DNS settings, the PC may be unable to communicate on the network.
Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)
Answer : C
A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue.
What is the primary purpose of implementing a Mobile Device Management (MDM) solution in an enterprise environment?
Answer : A
MDM solutions let IT enforce security policies --- such as requiring device encryption, up-to-date OS versions, PIN/passcode rules, and approved apps --- before allowing mobile devices to connect to corporate networks or access company data.
You receive an email request for personal information.
You need to make sure you are working with the right individual to avoid a social engineering attempt.
Which step should you take?
Answer : C
The safest and most professional approach is to use company-approved methods to verify identity, such as callback procedures, employee ID verification, or multi-factor authentication. This helps prevent falling victim to phishing or social engineering.
A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company guidelines shown:
Must have 8 to 15 characters
Must contain lowercase letters
Must contain at least 2 numbers
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)
Which password could you use as an example?
Answer : D
mkn546#f is 8 characters long (within 8--15), begins with ''m'' and ends with ''f'' (letters), includes only lowercase letters, contains three numbers (5, 4, 6), and uses only the allowed special character ''#.''
