What is the default value for the email media class set by the installer?

AEmail_media_class

BEmail_ ECE

CECE_Email

DCisco_email

Answer : A

What is the maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message?

A800

B1000

C2000

D2500

Answer : B

What are three report categories and templates included for ECE reporting? (Choose three.)

ASupervisor Status

BContact Center Trend

CEmail Survey

DService Level Agreement

DService Level Performance

EContact Center CCAI

FAgent performance

Answer : A, C, F

What is the character limit for passwords when installing Enterprise Chat and Email applications?

A24

B29

C30

D32

Answer : C

Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

ACCE scripting for chat and email needs to be configured before configuring ECE SSO.

BSS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

CSS0 is enabled by default; no configuration is necessary.

DThe SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.

EECE should be integrated with PCCE and the SPOG.

F$S0 for CCE needs to be configured before agent SSO for ECE will work.

Answer : A, C, F

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