Question 1

What are two considerations when installing Web Servers? (Choose two.)

AThe web server can be installed outside the firewall.

BWeb server components should be installed on a separate VM.

CWeb server components should always be installed along with the application server.

DWeb server is not mandatory and is optional.

EThe web server cannot be separated from its corresponding application servers across a firewall.

Answer : A, B

1. The web server can be installed outside the firewall, as long as it has access to the necessary ports to communicate with the application server and other components of the system. B. Installing web server components on a separate VM can help to improve security and performance by isolating the web server from the rest of the system.

You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/installation/guide/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1_chapter_01.html

Question 2

Which two ways are departments configured? (Choose two.)

ADepartments, once created, cannot be deleted from ECE.

BEach department has 14 types of resources available for use.

CDepartments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

DDepartments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

EDepartments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

Answer : D, E

Departments can be configured in two ways: they can be created in the ECE console if integrated with PCCE and imported from SPOG, or they can be created in the ECE console if integrated with PCCE and imported from ECE Gadget. The other options are not two ways in which departments are configured.

Question 3

Where is the Script selector in CCE mapped in ECE?

AQueue

BDialed Number

CWorkflow

DCall Type

Answer : D

In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.

Question 4

Which sequence should be followed while starting ECE?

AServices server, Message server, File server, Database server, Application server

BNo mandatory sequence is needed

CServices server, Message server, Database server, File server, Application server

DServices server, File server, Database server, Message server, Application server

Answer : C

The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.

When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:

Start the Services server

Start the Message server

Start the Database server

Start the File server

Start the Application server

This sequence ensures that all the necessary services are running and properly configured before starting the Application server.

Question 5

What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

A184 kilobits/second or higher

B284 kilobits/second or higher

C384 kilobits/second or higher

D424 kilobits/second or higher