Question 1

Which two actions are in adoption campaign? (Choose two.)

Amessaging to users on best practice approaches to their solution

Bmessaging to stakeholders on new product releases

Cmessaging to stakeholders on the new features of their solution

Dsurvey sent to all end users

Erenewal reminder to stakeholders

Answer : A, D

Question 2

Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)

AExperience

BEvaluation

CAwareness

DDeployment

EAdoption

Answer : B, C

Question 3

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

Acost efficiency

Bemployee satisfaction

Ctime to market

Dbusiness growth

Esustainability

Answer : C, D

Question 4

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

AConduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

BAssign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

CComplete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

DResearch the best training available for this new technology and ensure as many IT staff as possible attend the training.

Answer : A

Question 5

Which scenario represents a use case expand opportunity?

Ausage KPIs are on target entering the fourth quarter

Bsupplementary training sessions are organized on existing features

Csolution management team adds headcount

Dendpoint security solution extended to cover data center servers in addition to laptops

Answer : D

Free Practice Questions for Cisco 820-605 Exam

Question 1

Question 2

Question 3

Question 4

Question 5