Your customizations in the interaction view remain in effect even if you leave and return to the view.

ATrue

BFalse

Answer : A

How many days does the report exist after you run it?

A60

B70

C80

D90

Answer : A

Which definition matches the performance view for Dashboard?

AIt is used to monitor real-time contact center metrics.

BIt is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CIt is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DIt is used to view historical data only.

EIt is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : B

Which definition matches the performance and activity views for Queues?

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : E

Which of the following are available report file formats for export? (Choose three.)

A.doc

B.xls

C.txt

D.docx

E.xlsx

F.pdf

Answer : A, B, F

Free Practice Questions for Genesys GCP-GC-REP Exam