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Breaks and_____________ are created together?
Answer : C
An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?
Answer : B
What task can using WFM Web for Supervisors allow you to do?
Answer : D
http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Scheduling
Which statements are correct?
Choose 2 answers
Answer : B, D
Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?
Answer : C
