Question 1

What statement is true regarding this user?

AIf this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.

BThe user cannot receive emails because his default workstation is not defined.

CThe user must enter his IC password to log on to the interaction Client because his default workstation is not defined.

DThe user will not be active until the default workstation is defined.

Answer : B

Question 2

Given no additional configuration settings, what statement is true regarding this workgroup?

AThis is a logical workgroup.

BCalls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.

CCalls that are routed to this workgroup will ring the agent who has been in an available status the longest.

DThis workgroup is not functional because no extension is assigned.

Answer : B

Question 3

You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.

Where would you make this assignment?

AUnder Access Control on the Security tab for the Default User.

BUnder Security Rights on the Security tab for the Default User.

CUnder Administrator Access on the Security tab for the Default User.

DUnder Manage Classifications in the Phone Number configuration.

EUnder Dial Plan in the Phone Number configuration.

Answer : A

Question 4

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

AGroup Transfer

BAgent Transfer

CMenu Transfer

DExternal Transfer

Answer : A

Question 5

When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.

What operation would you use to configure this functionality?

AQueue menu

BQueue audio

CQueue parameters

DQueue repeat

Answer : B

Free Practice Questions for Genesys PC-CIC-Core Exam

Question 1

Question 2

Question 3

Question 4

Question 5