What us the BEST way for senior leadership to communicate its expectations for IT governance prior to commencing a governance implementation plan?

AInclude a scope statement in the business case

BGenerate an IT governance policy

CAdd key performance indicators (KPIs) to a balanced scorecard

Answer : A

An enterprise's business line managers have voiced concerns because the cost of governance-required

improvements is perceived as too expensive. How can the IT governance team BEST address this concern?

AShare the return on investment (ROI) analysis

BImprove the communication of business benefits

CInvolve business line managers in the improvement planning process

Answer : A

What IT governance implementation approach should be utilized in order to achieve maximum enterprise benefits?

ATreating implementation as a program

BSeparating business and IT-related activities during implementation

CIncluding improvement initiatives in implementation

Answer : C

Once IT governance is implemented, what is the NEXT phase in the life cycle of governance?

AInitiating improvements

BUpdating the program

CMeasuring objectives

Answer : C

Which of the following MUST be done before an enterprise can determine performance measures for a process improvement initiative?

APerform a process risk assessment

BCalculate return on investment (ROI)

CConduct a capabilities assessment

Answer : A

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