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Which two of the following affect the user experience of an airline's website, but not its usability?
Answer : D, F
Answer A is both user experience and usability/satisfaction Answer D is correct according to the definition of 'satisfaction', example 4. It's also more correct than answer A, B, C and E.
The figure below shows the relationship between human-centred design activities according to ISO 9241 -210. Which two errors does this drawing contain?
Answer : E, F
Pick which are subtasks:
Answer : B, C
A subtask does not in itself achieve a goal from the user's point of view but is a necessary decision or action to reach the user's goals.
Which one of the following statements best describes the term, "design pattern"?
Answer : F
Choose two statements about card sorting that are correct
Answer : A, D
