Question 1

Which two of the following affect the user experience of an airline's website, but not its usability?

AThe graphics on the website are attractive

BLuggage costs are hidden until users have entered their names

CIt is possible to cancel a ticket and get part of the fare refunded but all users struggled to find out how to get a refund

DUsers consider the fares shown on the website to be quite high

EThe airport search is not error tolerant. For example, a search for 'Strassbourg' does not suggest 'Strasbourg'

FAfter the flight, users are annoyed by unsolicited marketing emails from the airline

Answer : D, F

Answer A is both user experience and usability/satisfaction Answer D is correct according to the definition of 'satisfaction', example 4. It's also more correct than answer A, B, C and E.

Question 2

The figure below shows the relationship between human-centred design activities according to ISO 9241 -210. Which two errors does this drawing contain?

AThe activity 'Management approves user requirements' is missing

BThe activity 'Create prototypes' is missing

CThe activity 'Specify user-centred functions' is missing

DThe title 'Specify the user requirements' should be 'Specify the user requirements to meet the context of use'

EOne of the grey, hatched arrows denoting iteration is missing

FThe title 'Evaluate the designs against organisational requirements' should be 'Evaluate the designs against user requirements'

Answer : E, F

Question 3

Pick which are subtasks:

ARent a car

BCancel a car rental reservation

CRegister on a car rental website

DLog in to a car rental website

EEnter the password

FBook a flight

Answer : B, C

A subtask does not in itself achieve a goal from the user's point of view but is a necessary decision or action to reach the user's goals.

Question 4

Which one of the following statements best describes the term, "design pattern"?

AA collection of buttons of different shapes and colours for use on a website

BA collection of personas with very similar characteristics

CA collection of user groups with very similar characteristics

DA collection of 4 to 8 icons that appear in a fixed order on the display

EA number of different approaches to solving a task in a given context of use; the approaches must have been observed in several, separate usability test sessions

FA solution to a commonly occurring design problem within a given context of use, that describes a design problem, a general solution, and examples of how to apply it

Answer : F

Question 5

Choose two statements about card sorting that are correct

ACard sorting can be used to create a human-centred navigation structure.

BOrdering cards with correspondence to predictable contextual needs of the user and to commonly accepted conventions.

CCard sorting is developed to order viable sorting algorithms

DA method for structuring information - such as menus in a navigation structure - that involves writing key concepts onto different cards and asking users to sort these cards into groups.

ECard sorting is helpful to create story boards

FCard sorting is helpful to create a heuristic evaluation of a low-fidelity prototype

Answer : A, D

Free Practice Questions for iSQI CPUX-F Exam

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