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Free Certified Professional in Healthcare Quality Questions for NAHQ Certified Professional in Healthcare Quality Exam as PDF & Practice Test Software

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Total 201 questions

Question 1

Studies comparing self-reports with proxy reports do not consistently support the hypothesis that self-reports are more accurate than proxy reports. However, conclusions drawn from studies in which responses were verified using hospital and physician records show that, on average:



Answer : A, B

Question 2

Case-mix adjustment accounts for the different types of patients in institutions. Adjustment should be considered when hospital survey results are being released to the public. The characteristics commonly associated with the patient reports on quality of care are all of the following EXCEPT:



Answer : C, D

Question 3

Healthcare organizations' ability to deliver high-quality, patient-centered care to their members and patients depends in part on their understanding of basic customer service principles and their ability to integrate these principles into clinical settings. Healthcare organizations should pay attention to customer service for several reasons. Which of the following is NOT out of t hose reasons?



Answer : D

Question 4

The term __________ brings in mind that indicator panel on an automobile, which is most useful when t he car is moving as a way for t he driver t o monitor key performance metrics such as speed, fuel level, engine performance, temperature and direction from digital display units.



Answer : A

Question 5

The cockpit of an airplane is a more complex example of a collection of instruments that reports information critical to successful air travel. The driver of a car or the pilot of an airplane monitors multiple indicators of performance simultaneously to arrive at the intended destination successfully. At any given point in the journey, the driver or pilot may focus on one indicator, but overall success depends on the collective performance of the systems represented by the indicators. This example depicts that dashboard tools that report on the ongoing performance of the critical processes that lead to:



Answer : C

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Total 201 questions