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You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days What is the process that you follow to create this visualization?
Available Choices (select all choices that are correct)
Answer : B
To create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days, you can open the Explore data landing page, and then create a new insight. An insight is a visualization of data that you can use to monitor key performance indicators, identify trends, and discover opportunities for improvement. You can create insights from the Explore data landing page in App Studio. Reference: https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights
Which two statements are true about insights? (Choose two.)
Available Choices (select all choices that are correct)
Answer : A, D
These two statements are true about insights. Insights are rules that Pega Platform uses to transform data queries into tables or visualizations that you can then share between users and embed in landing pages of your applications. Insights can include multiple data items that you can filter, sort, and group according to your business requirements. You can search for and select the fields that you want to include in an insight from the data objects that are available in your application. Reference: https://docs-previous.pega.com/reporting/87/visualizing-data-insights
Which two requirements ensure that valid data is used in a case? (Choose two.)
Available Choices (select all choices that are correct)
Answer : B, D
These two requirements ensure that valid data is used in a case. The data fits the business logic means that the data values are consistent with the rules and conditions that define the case behavior and outcome. The data is the correct field type means that the data values match the expected format and structure of the field properties, such as text, number, date, or email. Reference: https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/data-types https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/field-values
Which two statements about data records are true? (Choose two.)
Available Choices (select all choices that are correct,
Answer : B, D
These two statements about data records are true. Data records are values for the fields that are associated with a specific data object, such as a customer or a product. Data records need unique user-generated IDs to identify each record in the data object. Data records define permissible values for data fields, which limit the input values to valid options, reduce errors, and allow for automation. Reference: https://academy.pega.com/topic/data-records/v4
You should consider using a field value when the list of allowed values is_____________.
Available Choices (select all choices that are correct)
Answer : A, D
You should consider using a field value when the list of allowed values is mostly static or shared across all case types. A field value is a rule that defines a single value for a field that is used in multiple places in an application. Field values are useful when the list of values does not change frequently or when the same values are used in different case types. Reference: https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/field-values
