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If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types.
What configuration supports this requirement?
Answer : A
An assignment service-level agreement (SLA) is configured with the following details:
Initial urgency: 20
Assignment ready: Timed delay of 2 hours
Goal: 5 hours and increase urgency by 10
Deadline: 2 hours and increase urgency by 25
Passed deadline: 1 hour, increase urgency by 5, and limit events to 6
The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?
Answer : A
Which two statements about building mobile applications with Pega Platform are true? (Choose Two)
Answer : C, D
Which statement is true about connectors?
Answer : D
As a best practice, in which situation do you use a keyed data page?
Answer : B
