If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types.

What configuration supports this requirement?

ACreate a service-level agreement (SLA) rule and ensure that the assignment is ready immediately.

BCreate a service-level agreement (SLA) rule and increase the initial urgency.

CIncrease the initial urgency on the case type settings.

DConfigure an optional action to enable manual changes to case urgency.

Answer : A

An assignment service-level agreement (SLA) is configured with the following details:

Initial urgency: 20

Assignment ready: Timed delay of 2 hours

Goal: 5 hours and increase urgency by 10

Deadline: 2 hours and increase urgency by 25

Passed deadline: 1 hour, increase urgency by 5, and limit events to 6

The case reaches the assignment at 9 AM on Wednesday.

Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?

A85

B95

C75

D80

Answer : A

Which two statements about building mobile applications with Pega Platform are true? (Choose Two)

APega Platform allows the same certificate set to build and distribute iOS and Android applications.

BPega Mobile Build Server is configured in Dev Studio by using your Android or iOS developer certificates.

CThe containing application determines the layout and appearance of SDK applications.

DPega Mobile Build Server requires HTTPS access.

Answer : C, D

Which statement is true about connectors?

AConnectors use a listener that runs in the background.

BConnectors establish a link to a service on another system.

CConnectors require a REST service to function.

DConnectors can be referenced from data transforms.

Answer : D

As a best practice, in which situation do you use a keyed data page?

AA user selects an emoji from a short list that updates often.

BA user selects a replacement part from a long list that seldom changes.

CA user selects a delivery option from a short list that rarely changes.

DA user selects an image from a long list that updates often.

Answer : B

Free Practice Questions for Pegasystems PEGAPCSSA87V1 Exam