Question 1

What is including in the purpose of the relationship management practice?

ACreating collaborative relationships with key suppliers to uncover and realize new value.

BSetting clear business-based targets so that the delivery of a service can be properly assessed

CIdentifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders.

DHandling all pre-defined, user-initiated service requests in an effective and user-friendly manner.

Answer : C

Question 2

Which of the following statements is included in the 'improve' value chain activity's purpose'?

AEnsure the continual improvement of practices across all value chain activities

BEnsure services continually meet expectations for quality costs, and time to market

CEnsure a shared understanding of the improvement direction for services across the organization

DEnsure continual engagement and good relationships with all stakeholders

Answer : A

Question 3

What is included in the purpose of the 'IT asset management' practice?

AMoving assets to live or other environments for testing or staging

BSupporting decision-making about purchase, re-use. retirement, and disposal of assets

CMaking new and changed assets available for use

DProviding information on how assets are configured and the relationships between them

Answer : B

Question 4

Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review in order to meet their needs?

Aincident management

BContinual improvement

CService request management

DChange enablement

Answer : B

Question 5

identify the missing word(s) in the following sentence.

The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors.

Aevents

Bchanges

Cconfiguration items

Dworkarounds

Answer : D

Free Practice Questions for PeopleCert ITIL 4 Foundation Exam

Question 1

Question 2

Question 3

Question 4

Question 5