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When verifying that an incident has been resolved, which is an example of value as perceived by a user?
Answer : C
From the user's perspective, swift restoration of critical services like a point of sale system provides immediate value by minimizing disruption and allowing normal operations to continue.
Which is often included in an Agile approach to software development?
Answer : D
CI/CD (Continuous Integration/Continuous Delivery) is often included in an Agile approach to accelerate and automate software development, testing, and deployment.
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
Answer : D
Nearshoring involves sourcing services from a supplier in a nearby country with similar working hours, facilitating easier communication and collaboration.
Which statement about 'service integration as a service' is CORRECT?
Answer : C
In service integration as a service, the service integrator both provides services and manages other vendors, ensuring seamless delivery across multiple suppliers.
During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with.
What 'design thinking' activity is this an example of?
Answer : B
Ideation involves generating a wide range of ideas and then analyzing and selecting the best solution to move forward in the design thinking process.
