Question 1

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.

What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers

AChat is unavailable in Lightning Experience if also using Omni-Channel.

BChat can only be added to Standard navigation Lightning apps.

CChat must be routed with Omni-Channel in Lightning Experience.

DChat can only be added to Console navigation Lightning apps.

Answer : C, D

Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1.Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2. Reference:1https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htm&type=52https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_app.htm&type=5

Question 2

Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data.

What are two ways the administrator should load the data?

Choose 2 answers

AUse an Upsert operation to load data.

BUse an Insert operation to load data.

CReplace the Salesforce record ID with the External ID.

DMap an External ID data value to the object.

Answer : B, D

Use an Insert operation to load data because the data is not already in Salesforce and does not need to be updated or deleted3.Map an External ID data value to the object because External IDs are used to create relationships between records that are being imported and records that already exist in Salesforce4. Reference:3https://help.salesforce.com/s/articleView?id=sf.data_loader_insert.htm&type=54https://help.salesforce.com/s/articleView?id=sf.data_loader_relationships.htm&type=5

Question 3

Which three fields should be used as filter criteria? Choose 3 answers

AA phone field that provides the full phone number of the seller.

BA multi-select picklist field that designates features of the listing.

CA number field that designates the square footage of the listing.

DA formula field that calculates a price for the listing.

EA picklist field that designates the county of the listing.

Answer : A, C, E

A phone field that provides the full phone number of the seller, a number field that designates the square footage of the listing, and a picklist field that designates the county of the listing should be used as filter criteria because they are fields that can be used to narrow down the report results based on specific values or ranges. A multi-select picklist field that designates features of the listing and a formula field that calculates a price for the listing should not be used as filter criteria because they are fields that cannot be filtered on in reports. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_filtering.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_fields_unavailable.htm&type=5

Question 4

AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.

What should the team consider before Implementing Salesforce Shield?

AEncrypted f elcz art j-ab e to be referenced in flows.

BEinstein Lead Scoring is available on encrypted fields.

CPaused flows can cause data to be saved in an unencrypted state.

DShield Platform Encryption can be used with custom metadata types.

Answer : C

Paused flows can cause data to be saved in an unencrypted state because when a flow pauses, Salesforce saves its state and any data it has collected in a flow interview object, which is not encrypted by Shield Platform Encryption. Reference: https://help.salesforce.com/s/articleView?id=sf.security_pe_considerations_flows.htm&type=5

Question 5

Cloud Kicks uses a Review junction object to track product reviews by account. the Review object has a Master-Detail relationship to Account and a Master-Detail relationship to a customer Product object. A user accidentally deleted the Account, Product, and related Review records.

How should the deleted Review records be restored?

ARestore both the Account and Product master records from the Recycle Bin.

BRestore the Review junction object record from the Recycle Bin.

CRestore either the Account or Product master records from the Recycle Bin.

DThe Review object records are permanently deleted without the ability to restore.

Answer : A

To restore the deleted Review records, you need to restore both the Account and Product master records from the Recycle Bin. A master-detail relationship is a type of relationship that links two objects together and enforces a parent-child relationship between them. A master-detail relationship affects the security and deletion of the child records. If you delete a master record, all of its detail and subdetail records are deleted as well and moved to the Recycle Bin. To restore a detail or subdetail record, you must first restore its parent record. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.recyclebin_overview.htm&type=5

Free Practice Questions for Salesforce ADX-201E Exam

Question 1

Question 2

Question 3

Question 4

Question 5