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The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.
Which action should the administrator take to meet this requirement?
Answer : B
Lightning Object Creator is a tool that allows you to create custom objects and fields from a spreadsheet in a few clicks. Lightning Object Creator analyzes the spreadsheet data and suggests the best way to map it to Salesforce fields and relationships. You can also import the data from the spreadsheet into the new custom object and view it in a list view or a related list. In this case, you can use Lightning Object Creator to create a custom Project object from the spreadsheet that tracks installations and also import the data into the new object. Reference: https://help.salesforce.com/s/articleView?id=sf.object_creator_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.object_creator_create_object.htm&type=5
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
Answer : C, D
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1.Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2. Reference:1https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htm&type=52https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_app.htm&type=5
Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data.
What are two ways the administrator should load the data?
Choose 2 answers
Answer : B, D
Use an Insert operation to load data because the data is not already in Salesforce and does not need to be updated or deleted3.Map an External ID data value to the object because External IDs are used to create relationships between records that are being imported and records that already exist in Salesforce4. Reference:3https://help.salesforce.com/s/articleView?id=sf.data_loader_insert.htm&type=54https://help.salesforce.com/s/articleView?id=sf.data_loader_relationships.htm&type=5
Which three fields should be used as filter criteria? Choose 3 answers
Answer : A, C, E
A phone field that provides the full phone number of the seller, a number field that designates the square footage of the listing, and a picklist field that designates the county of the listing should be used as filter criteria because they are fields that can be used to narrow down the report results based on specific values or ranges. A multi-select picklist field that designates features of the listing and a formula field that calculates a price for the listing should not be used as filter criteria because they are fields that cannot be filtered on in reports. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_filtering.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_fields_unavailable.htm&type=5
AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.
What should the team consider before Implementing Salesforce Shield?
Answer : C
Paused flows can cause data to be saved in an unencrypted state because when a flow pauses, Salesforce saves its state and any data it has collected in a flow interview object, which is not encrypted by Shield Platform Encryption. Reference: https://help.salesforce.com/s/articleView?id=sf.security_pe_considerations_flows.htm&type=5
