Question 1

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.

How should a Consultant implement this process?

ACreate two Service Appointments and assign two different Resources.

BCreate one Service Appointment and add two Required Resources.

CCreate one Service Appointment and schedule two Resources.

DCreate two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

Answer : A

Question 2

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.

Which sequence of steps should a Consultant recommend to dispatch the Technician?

ACreate Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

BCreate Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

CCreate Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

DCreate Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Answer : C

Question 3

Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.

What should a Consultant recommend to streamline the creation of these Work Orders?

ACreate a child Work Order for each similar site visit.

BCreate Work Types for use on Work Orders.

CCreate a standard set of Work Order Line Items.

DCreate a work flow to clone the Work Order.

Answer : B

Question 4

Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.

What should a Consultant implement to accomplish this requirement?

ADefine Work Types, Define Work Order Status, Set up Resource Skills

BSet up Skill Requirements, Define Work Types, Set up Routing Rules

CDefine Skills, Set up Skill Requirements, Set up Resource Skills

DSet up Service Locations, Set up Location Skills, Define Work Types

Answer : C

Question 5

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

How should the callout for multiple panels be treated in Salesforce?

ACreate a work order for each installed product and a work order dependency to assign to the same resource.

BCreate a work order hierarchy with each installed product as a child work order.

CCreate a work order with a work order line item for each installed product.

DCreate an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer : C

Free FSL-201 Questions for Salesforce FSL-201 Exam as PDF & Practice Test Software

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