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Free Salesforce Certified OmniStudio Consultant Questions for Salesforce Certified OmniStudio Consultant Exam as PDF & Practice Test Software

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Total 110 questions

Question 1

A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns

Which feature should the consultant recommend to improve performance and address users concerns?



Answer : C

Question 2

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.

Which two OmniStudio tools should the consultant recommend to meet these requirements?

Choose 2 answers



Answer : A, C

Question 3

which of the following are Integration Procedure Actions?



Answer : A

Question 4

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:

* Allow the user to select one or more energy products from a list

* Get current energy usage data from an external system via an API

* Save the data back to Salesforce as a lead

Which three OmniScript elements should the consultant recommend to meet these requirements?

Choose 3 answers



Answer : A, B, E

Question 5

A business is creating an agent console with FlexCards to provide a 360 view of their customers. The business wants the following information displayed:

* Account information including account name, phone, and website

* Active opportunities related to the account

* Active contracts related to the account

* The ability to view and renew contracts

An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.

How should the consultant design the FlexCards to meet these requirements?



Answer : A

Question 6

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:

* A view with information about a customer account

* A list of contacts and cases associated with the account

* All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?



Answer : D

Page:    1 / 14   
Total 110 questions