Question 1

A Sales Rep had to skip a few visits that were created by the Maps Advanced Visit Plan due to an urgent customer request. How would the Sales Rep reoptimize only their future routes to ensure the skipped visits are replanned?

AUse the Plan My Visits button from the Maps Advanced Route Calendar

BCreate Salesforce Events for the skipped visits

CAsk their Admin to regenerate routes for the Visit Plan

DAdd the skipped visits to a future day from the Maps Schedule

Answer : A

According to the Salesforce Help article on Plan My Visits1, this feature allows users to reoptimize their future routes based on their current schedule and visit plan settings.This way, users can ensure that any skipped or rescheduled visits are replanned according to their preferences and priorities1.

Question 2

Alpine Energy wants to ensure its sales reps' homes are located within the boundaries of their respective territories whenever they run an optimization. Which Territory Planning feature should a Consultant recommend?

AEstimate Travel

BPinned Area Centers

CPlan Scenarios

DAnalyze & Compare

Answer : B

According to the Salesforce Help article on Optimization in Salesforce Maps Territory Planning2, pinned area centers are fixed locations that optimization uses as starting points for each territory.This feature can be used to ensure that sales reps' homes are located within the boundaries of their respective territories whenever they run an optimization2.Pinned area centers can be set manually or automatically based on user location or other criteria2.

Question 3

A user has reported to their Admin that they do not have the option to enable Live Location from the Salesforce Maps mobile app settings page. What may be the problem?

AThe user is not assigned to a Maps Permission Group with the Enable Live Mobile Tracking permission enabled

BA Maps Live loT Device record has not yet been created for the user's device

CThe user is operating outside of normal hours specified in their associated Maps Live Working Hours record

DThe user is not assigned to a Maps Permission Set with the Enable Live Mobile Tracking permission enabled

Answer : A

According to the Salesforce Help article on Enable Live Location in the Maps App3, one of the prerequisites for enabling live location tracking from the Salesforce Maps mobile app settings page is that the user must be assigned to a Maps Permission Group with the Enable Live Mobile Tracking permission enabled3.This permission allows users to activate and deactivate live location tracking through their mobile device3. If the user is not assigned to such a permission group, they will not have the option to enable live location in the app.

Question 4

What action should an admin take to specify the assets to include in a Daily Summary?

ACreate a Salesforce Report that includes all Maps Live Asset records

BManually select Maps Live Asset records from the available list

CCreate a SOQL filter to determine which Maps Live Asset records should be associated

DSelect a preexisting Live Layer

Answer : D

According to the Salesforce Help article on Create Live Daily Summary Configuration in Salesforce Maps1, one of the steps to create a daily summary configuration is to select a preexisting live layer.The selected live layer specifies what assets and IoT devices will be included in the daily summary configuration1.A live layer is a layer that displays the current location and status of assets that are tracked by IoT devices2.

Question 5

Alpine Energy uses Sales Representatives to help plan field visits for reps in the field. How might they best use Maps features to assist them in this task?

AThe Sales Representative can overlay a marker layer for upcoming events with a layer for prospects and let the rep know who is nearby.

BThe Sales Representative can scroll through their rep's routes to see which one comes closest to the location that needs to be added to the route.

CThe Sales Representative can create an event and let Auto-Assignment schedule the field visit

DThe Sales Representative can use the week view in Schedule to add appointments to their rep's calendar in the most optimal timeslot.

Answer : A

According to the Trailhead module on Get to Know Salesforce Maps3, one of the features of Maps is the ability to overlay multiple layers on the map.This allows users to see different types of data on the same map and identify patterns, trends, and opportunities3. For example, a sales representative can overlay a marker layer for upcoming events with a layer for prospects and let the rep know who is nearby. This way, the sales representative can help plan field visits for reps in the field more efficiently and effectively.

Free Practice Questions for Salesforce Maps Professional Exam

Question 1

Question 2

Question 3

Question 4

Question 5