Question 1

Which objects can be synchronized and viewed on the mobile app?

AProject, Skills, Service Call

BActivity, Project, Opportunities

CActivity, Business Partner, Skills

DActivity, Service Call, Quotations

Answer : D

Question 2

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?

AThe equipment is reported as Operational.

BThe equipment has NO previous history.

CThe equipment does NOT have Moment-Sets.

DThe equipment does NOT have an external ID.

Answer : C

Question 3

What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

ALanding page

BMenu icons

CPortal background image

DMain and accent colors

EPortal logo

Answer : C, D, E

Question 4

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

ACustomer self-service

BService level agreement

CAutomated scheduling

DTicket routing rules

Answer : A, C

Question 5

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

ASet the service call to Technically Completed.

BSet the service call to Finished.

CRelease the assignment.

DPerform the activity checkout.

Answer : B, C

Free Practice Questions for SAP C_C4H520_02 Exam

Question 1

Question 2

Question 3

Question 4

Question 5