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Which configuration steps are mandatory to link customer emails with cases?
Note: There are 2 correct answe rs to this questio n.
Answer : A, D
Which actions could you perform to control the reaction times of a case?
Note: There are 3 correct answe rs to this questio n.
Answer : B, C, E
Which of the following options can be used to determine employees in cases based on conditions?
Note: There are 2 correct answe rs to this questio n.
Answer : B, D
What do you need to configure to access cases in SAP Service Cloud Version 2?
Answer : A
Which of the following rule options can be implemented to automatically assign a case?
Answer : B
