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Free SAP Certified - Organizational Change Management (C_OCM_2601) AI Role-Plays Practice Questions

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SAP C_OCM AI Role-Plays Sample Exam Questions

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Total 627 questions

Question 1

The project sponsor doubts the added value of organizational change management for an upcoming cloud implementation. How would you argue to change their mind?
  1. Change management provides information and training, which reduces both insecurity and concerns, and increases motivation.
  2. Change management addresses all relevant stakeholder groups and supports a dialogue between business and the project team, which enhances commitment and reduces resistance.
  3. Change management asks all impacted users for their opinion, so that the final solution reflects all individual needs.
  4. Change management fosters user adoption, which allows the company to realize the targeted business benefits at an earlier stage.


Question 2

Change management addresses people-related challenges during a cloud implementation. Which common issues might have to be tackled?
  1. Users demonstrate a "not-invented-here" attitude towards the new standard cloud solution and show a lack of buy-in.
  2. Having to adapt the cloud solution to individual needs can be a technical challenge, especially for users without an IT background, and can result in irritation and aggression.
  3. New, challenging tasks can make users feel over-burdened which may lead to resistance.
  4. Leaving comfort zones and unlearning dear old habits can cause stress and frustration.


Question 3

What should a change manager keep in mind to foster a fast and sustainable adoption of a cloud solution?
  1. Defining KPIs and measuring user adoption is helpful.
  2. Switching off legacy systems is the best way to foster user adoption.
  3. User adoption is a process and requires time.
  4. Managing user adoption should be done only around the go-live milestone.


Question 4

The project sponsor wants to understand the concept of user adoption. What do you tell them?
  1. Fast and sustainable user adoption is a key success factor for any IT implementation project.
  2. User adoption indicates how willingly, and to what extend, users work with a new solution and consume the offered functions and features for their daily work.
  3. User adoption in cloud projects is automatically quite high, because cloud solutions are easy to use.
  4. User adoption has an affective, a technical, and a motivational component.


Question 5

Cloud implementations are holistic business transformations. Which change impacts are usually observed?
  1. Political changes, e.g. new composition of the executive board or the supervisory board
  2. Organizational changes, e.g. new roles and responsibilities
  3. Strategic changes, e.g. new mission statement or new product portfolio
  4. People-related changes, e.g. new skill requirements or new mindset


Page:    1 / 14   
Total 627 questions