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Which of these options best describes key components of teamwork?
Answer : C
When you are recruiting new members of your team, a key requirement is that they are good team
players. Of these options, which best describes characteristics you would look for during your interview
and selection process?
Answer : B
Which option best identifies a way to continually keep staff developing their skills?
Answer : D
What would be an excellent way to keep your knowledge current and enhance your own personal
development?
Answer : B
You have a new member of staff starting on the Service Desk and you are planning to spend some
time mentoring them. Which option best describes the first step you should take in this process?
Answer : C
