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Free SD0-401 Questions for SDI SD0-401 Exam as PDF & Practice Test Software

Page:    1 / 14   
Total 118 questions

Question 1

Which statement best describes the concept of providing consistent service?



Answer : C


Question 2

Which type of customer satisfaction survey is planned and scheduled on a periodic basis?



Answer : A


Question 3

What is the most likely result of gaining a better understanding of a customer underlying psychological needs?



Answer : C


Question 4

What is the most likely sign that a conflict is developing?



Answer : B


Question 5

What is a best practice for keeping the customer attention focused on the resolution?



Answer : C


Page:    1 / 14   
Total 118 questions