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Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
Answer : B, D, F
What does NLU stand for?
Answer : B
Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?
Answer : B
Which feature allows an agent to copy reusable messages to case or task forms to provide quick and consistent messages to users?
Answer : C
Which roles are considered external? (Choose two.)
Answer : B, C
