Which step in the event rule configuration process enables you to ignore events and prevent alert generation?

ATransform and compose alert output

BEvent filter

CEvent options

DThreshold

Answer : D

What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

AFluctuating

BSwinging

CFlipping

DFlapping

Answer : D

How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?

AManually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)

BOnly use the ServiceNow Discovery application to populate your CMDB

CUsing only scripts to automatically monitor for and remediate duplicate configuration items (CIs)

DHaving well-defined Identification, Reconciliation, and Relationship rules

Answer : D

Which is an invalid state for an alert?

AFlapping

BClosed

CReopen

DProcessed

Answer : D

What is the minimum role needed to view alerts?

Aalert_operator

Bevt_mgmt_user

Cevt_mgmt_operator

Dalert_user

Answer : A

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