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Task filters, task ordering rules, and un-assignment constraints are key components of which feature?
Answer : D
As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?
Answer : B
When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?
Answer : B
In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?
Answer : A
Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?
Answer : D
