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As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?
Answer : B
When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?
Answer : B
As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?
Answer : B
Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?
Answer : A
In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?
Answer : A
