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Which role restricts access and allows for managing items in a domain-separated catalog?
Answer : D
The role domain_catalog_admin is specifically designed to manage items within a domain-separated catalog in ServiceNow. This role restricts access and allows for the management of catalog items, ensuring that only users with the appropriate permissions can make changes within their designated domain. This is crucial for maintaining data privacy and integrity across different domains, especially in environments where multiple customers or departments are served by a single ServiceNow instance.
* ServiceNow Domain Separation and Service Catalog1
* ServiceNow Product Documentation on Domain Separation2
Which of the following is a good practice to allow Service Providers to view all customer data?
Answer : A
Setting up a domain contains relationship is a good practice to allow Service Providers to view all customer data. This approach leverages ServiceNow's domain separation capabilities, which enable data segregation and access control across different domains. By configuring a domain contains relationship, you can ensure that Service Providers have the necessary visibility into customer data while maintaining proper data governance and security.
* ServiceNow Domain Separation Documentation
* ServiceNow Knowledge Base Article
Name the methods available to provide data access to a user outside of their domain hierarchy.
Choose 2 answers
Answer : C, D
In ServiceNow, providing data access to a user outside of their domain hierarchy can be achieved through the following methods:
1. Access Control Lists (ACLs): ACLs are used to define permissions for accessing data within ServiceNow. By configuring ACLs, you can grant specific users or groups access to data outside their domain hierarchy. This is done by setting up rules that allow or deny access based on various conditions, such as roles, user attributes, or specific field values1.
2. sys_visibility.domain system property: This system property can be configured to control the visibility of records across different domains. By setting this property, you can define which domains' data should be visible to users outside their own domain hierarchy. This allows for more granular control over data access and visibility2.
These methods ensure that users can access the necessary data while maintaining the integrity and security of the domain separation model.
1: ServiceNow ACL Documentation
2: ServiceNow Domain Separation Documentation
What is delegated administration?
Answer : C
Delegated administration in ServiceNow allows tasks and approvals to be temporarily handled by another user. This functionality is particularly useful in scenarios where the primary user is unavailable, ensuring that workflows and processes continue without interruption. It helps maintain efficiency and continuity in service management by allowing designated users to take over specific responsibilities temporarily.
* ServiceNow Product Documentation on Delegated Administration1
* ServiceNow Knowledge Base on Delegated Approvals and Tasks2
Why would you set Choice Action to Ignore on a transform field map?
Answer : A
Setting the Choice Action to ''Ignore'' on a transform field map in ServiceNow is used to avoid inserting dummy referenced records into the global domain. When importing data, if the system encounters a reference field value that does not match any existing records, setting the Choice Action to ''Ignore'' will prevent the creation of a new, potentially incorrect record. Instead, the system will skip the field and leave it blank, ensuring data integrity and avoiding the clutter of unnecessary records.
For more detailed information, you can refer to the following resources:
* ServiceNow Support Article on Transform Maps
* Choice Action Field in ServiceNow
