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Free Practice Questions for ServiceNow CSA Exam

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Total 517 questions

Question 1

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?



Answer : A

The object name for a rule that applies to the entire Incident table is incident .* , which means any field on the incident table. The other options are not valid object names for access control rules.

Reference: Access control list rules Access Control List in ServiceNow Access Controls


Question 2

On a list, what does each row show?



Answer : B

A list is a collection of records from a table.Each row in a list represents a record in that table1.

Reference: Identifying the view used on a list or form ServiceNow: List Views for Beginners How Do I See A List Of Users And Their Roles In ServiceNow


Question 3

Which action enables personalization in a form for the admin role, only?



Answer : D

This action allows only users with the admin role to personalize forms by using the Personalize Form button1. The other options are either invalid or do not restrict personalization to the admin role only.

Reference: Personalize a form UI settings and personalization Personalization


Question 4

Which element is used to track items not saved with a field, in a record?



Answer : C

The activity formatter provides an easy way to track items not saved with a field in the record, such as journal fields like comments and work notes1.

Reference: Formatters and Related Lists


Question 5

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)



Answer : A, B

Detailed Explanation:

To assign a task to themselves, users in ServiceNow can:

Option A: Use the check box to select the record, then click the Person icon to assign it.

Option B: Select the Task number and use the Assign to me UI action available on the form. These methods provide quick ways for users to take ownership of tasks directly from the list view. (Reference: ServiceNow Documentation - Task Assignment and List Actions)


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Total 517 questions