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Which field on every record contains a unique identifier for that record?
Answer : C
Detailed Explanation:
In ServiceNow, the sys_id field serves as a unique identifier for every record within the platform's database. The sys_id is a 32-character globally unique identifier (GUID) that ServiceNow automatically generates for each record, ensuring that every record is uniquely identifiable and can be referenced across the system. This sys_id is essential for integrations, queries, and relationships between records. (Reference: ServiceNow Documentation - Record Identification and sys_id Field)
When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)
Answer : B, E
Detailed Explanation:
In ServiceNow, User Presence features provide real-time visibility into record collaboration. This includes:
Option B: An icon that appears beside fields updated by other users, indicating recent changes.
Option E: A user presence icon showing initials of users currently viewing the record. These real-time indicators improve collaboration and prevent conflicts during data entry. (Reference: ServiceNow Documentation - Real-time Collaboration and User Presence)
If you have the Impersonate role, what type of user are you not able to impersonate?
Answer : C
Detailed Explanation:
In ServiceNow, users with the Impersonate role can impersonate other users to troubleshoot and validate user permissions and experiences. However, System Administrator accounts cannot be impersonated to maintain security and prevent unintended administrative access. This restriction ensures that sensitive administrative functions are secure and can only be accessed directly. (Reference: ServiceNow Documentation - User Impersonation and Security Restrictions)
Which actions would you take to edit the title on an application menu? (Choose 2 answers)
Answer : C, D
Detailed Explanation:
To edit the title of an application menu in ServiceNow:
Option C: Using the Navigator, selecting the application name, and clicking the pencil icon allows quick title adjustments.
Option D: Going to System Definitions > Application Menus and selecting the application provides comprehensive options for editing the application menu title and related settings. These approaches streamline menu customization and improve navigation. (Reference: ServiceNow Documentation - Application Menu Customization)
Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content?
Answer : B
Detailed Explanation:
The ServiceNow Store is the primary marketplace for accessing pre-built integrations, known as spokes, for ServiceNow. These spokes enable rapid integration with third-party services, streamlining the development of automation and integration workflows. The store includes various applications and plugins tailored for ServiceNow workflows, facilitating the quick deployment of additional capabilities. (Reference: ServiceNow Documentation - ServiceNow Store and Integration Hub Spokes)
